Refund policy
REFUND & RETURN POLICY
We stand behind the equipment we build and want every customer to be confident in their purchase.
Returns
Unused, non-custom products may be returned within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Free from wear, damage, odors, dirt, dog hair, or other signs of use
- Returned with any original packaging or included components
To start a return, contact:
customersupport@theyoungbrandco.com
Please include your order number and the reason for the return.
Returns sent without prior authorization may not be accepted.
Custom & Personalized Products
Because many TYB products are handmade to order, customized, personalized, engraved, made-to-measure, or specially configured products are final sale unless the item arrives damaged or has a defect in materials or workmanship.
This includes products made with customer-selected custom sizing, engraving, lettering, or other modifications that prevent the product from being resold as new.
Exchanges
If you ordered the wrong standard size or configuration, contact us at customersupport@theyoungbrandco.com.
If the product is unused and eligible for return, we will work with you to determine the best exchange option.
Customers are responsible for verifying sizing information before ordering.
Damaged or Incorrect Orders
Inspect your order when it arrives.
If you receive an incorrect item or your product arrives damaged, contact us as soon as possible at:
customersupport@theyoungbrandco.com
Include your order number and photographs of the item and packaging so we can resolve the issue.
Return Shipping
Unless the return is the result of an error by The Young Brand or a covered product defect, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return resulted from our error.
We recommend using a trackable shipping service when returning equipment.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Lifetime Warranty
Eligible TYB equipment is backed by our lifetime warranty against defects in materials or workmanship under normal intended use.
The warranty does not cover:
- Normal wear and aging
- Cosmetic changes to leather
- Damage caused by chewing
- Improper use or storage
- Unauthorized modifications
- Damage caused by misuse, neglect, or use outside the product’s intended purpose
Leather is a natural material and will develop character, color variation, creasing, and patina over time. These changes are normal and are not considered manufacturing defects.
For warranty assistance, contact: